TERMS OF SERVICE

Last updated: 10 September 2026

1. About CAVE

This website, caveclothing.store (the “Site”), is operated under the brand CAVE by Diogo Filipe Lourenço dos Santos Machado, trading as CAVE, a sole trader established in Portugal (“CAVE”, “we”, “us” or “our”).

CAVE is a Portuguese streetwear brand and creative platform that develops and sells clothing and other products, including collections created in collaboration with independent artists.

Our contact details are:

CAVE
Operated by: Diogo Filipe Lourenço dos Santos Machado
Tax Identification Number (NIF): 268167338
Address: Rua António Barbosa, Paços de Ferreira
Email: caveclothingbrand@gmail.com

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products.

2. Scope of These Terms

These Terms of Service (“Terms”) govern your access to and use of the Site and purchases made through CAVE.

By placing an order through the Site, you agree to these Terms, together with our Privacy Policy, Refund Policy and any other applicable policies made available on the Site.

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under Portuguese or European Union law.

3. Use of the Site

You may use the Site only for lawful purposes.

You must not:

• Use the Site in violation of applicable law;
• Attempt to gain unauthorised access to the Site or its systems;
• Introduce viruses, malicious code or other harmful technology;
• Interfere with the security or operation of the Site;
• Use automated means to scrape or improperly collect information from the Site;
• Infringe CAVE's intellectual property rights or those of third parties;
• Use the Site for fraudulent or unlawful purposes.

We may restrict access to the Site where reasonably necessary to protect CAVE, our customers or third parties, or where we reasonably believe these Terms or applicable law have been violated.

4. Products

We make reasonable efforts to present our products, designs, colours, materials, sizes and other characteristics accurately.

However, colours and appearance may vary slightly depending on your screen, device, lighting or manufacturing process.

Product measurements may also be subject to reasonable manufacturing tolerances.

Some CAVE products and collections are produced in limited quantities and may become unavailable.

The principal characteristics of each product are described on the relevant product page.

5. Artist Collaborations and Artwork

CAVE collaborates with independent artists and creatives on selected collections and products.

Unless otherwise stated, all artwork, graphics, photographs, videos, designs, logos, product designs and other creative material displayed on the Site are protected by applicable intellectual property laws and may belong to CAVE, collaborating artists or other respective rights holders.

Purchasing a CAVE product does not transfer any intellectual property rights in the artwork or design incorporated into that product.

You may not reproduce, commercially exploit, distribute or otherwise use protected CAVE or artist content without permission from the relevant rights holder.

6. Prices

Product prices are displayed on the Site in the currency applicable to your selected market.

Where applicable, displayed prices include VAT or other taxes as required by law.

Shipping costs and any other applicable charges will be communicated before you complete your order.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where permitted by applicable law in the case of an obvious pricing error.

7. Orders

By placing an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an electronic confirmation.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

• Product unavailability;
• An obvious pricing or product information error;
• Suspected fraud or unauthorised payment activity;
• Inability to obtain payment authorisation;
• Orders placed in violation of these Terms or applicable law.

If we cancel an order after payment has been received, any amount due to you will be refunded using the applicable payment method.

We may also reasonably limit quantities where necessary, particularly for limited collections or where we reasonably suspect purchases are being made for unauthorised commercial resale.

8. Payment

Available payment methods are displayed during checkout.

You agree to provide accurate and complete billing and payment information.

Payments may be processed by third-party payment providers. Their own terms and privacy policies may also apply to the processing of your payment information.

An order will only be processed in accordance with the payment conditions displayed at checkout.

9. Production and Fulfilment

Some CAVE products may be produced or fulfilled through third-party production and fulfilment partners, including Printful.

Production methods may vary depending on the product. Certain designs may be printed using techniques such as direct-to-garment (DTG) printing.

The use of a production or fulfilment partner does not affect your statutory consumer rights against CAVE as the seller.

10. Shipping and Delivery

Available shipping methods, estimated delivery information and applicable shipping costs are displayed during checkout or elsewhere on the Site.

Delivery estimates are estimates and may be affected by circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at caveclothingbrand@gmail.com.

Your statutory rights relating to delivery remain unaffected.

11. Right of Withdrawal and Returns

Consumers purchasing online within the European Union generally have a statutory right to withdraw from a distance contract within 14 days, subject to the conditions and exceptions established by applicable law.

CAVE additionally offers a 30-day return period in accordance with our Refund Policy.

The additional CAVE return policy does not reduce or replace any mandatory statutory rights available to consumers.

Certain products may be excluded from the statutory right of withdrawal where an exception provided by applicable law applies, including certain goods made to the consumer's specifications or clearly personalised.

Full instructions and conditions relating to returns, exchanges and refunds are available in our Refund Policy.

To request a return, contact:

caveclothingbrand@gmail.com

12. Defective or Non-Conforming Products

Your purchases are protected by the mandatory legal guarantee and conformity rights provided by Portuguese and European Union consumer law.

For new movable goods sold to consumers in Portugal, the statutory conformity guarantee is generally three years from delivery.

If you receive an incorrect, damaged, defective or non-conforming product, please contact us at caveclothingbrand@gmail.com with the relevant order information and, where appropriate, photographs showing the issue.

Nothing in these Terms or our Refund Policy limits your mandatory statutory rights relating to defective or non-conforming goods.

13. Promotions and Discount Codes

From time to time, CAVE may offer promotional codes, discounts or other promotional campaigns.

Specific conditions may apply to each promotion and will be communicated where applicable.

Unless otherwise stated, promotional codes:

• Cannot be exchanged for cash;
• May be limited to a specific period, product or collection;
• May not be combined with other promotions;
• May be subject to reasonable usage restrictions.

Promotions do not affect statutory consumer rights.

14. Customer Accounts

Where customer account functionality is available, you are responsible for maintaining the confidentiality of your account credentials and for providing accurate information.

Please contact us if you believe your account has been accessed without authorisation.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention or compliance with these Terms.

15. Reviews, Comments and User Content

Where the Site allows customers to submit reviews, comments or other content, you are responsible for the content you submit.

You must not submit content that:

• Is unlawful, defamatory, abusive or threatening;
• Infringes intellectual property, privacy or other rights;
• Contains malicious software or harmful code;
• Is deliberately false or misleading;
• Constitutes spam or fraudulent activity.

By voluntarily submitting content intended for publication on the Site, you grant us the rights reasonably necessary to display, reproduce and make that content available in connection with the Site and CAVE's Services.

We may moderate or remove content where reasonably necessary, including where it violates these Terms or applicable law.

16. Intellectual Property

The CAVE name, logo, visual identity, Site design, photographs, videos, text, graphics and other content made available through the Site are protected by applicable intellectual property laws.

Rights in artwork created by collaborating artists may remain with the relevant artist or other rights holder according to the applicable collaboration arrangements.

Nothing on the Site grants you a licence to commercially reproduce, modify, distribute, sell or otherwise exploit protected content without the permission of the relevant rights holder.

17. Third-Party Services and Links

Our Site may contain links to or integrations with third-party services.

Third-party websites and services are governed by their own terms, policies and practices.

CAVE is not responsible for third-party content or services that are outside our control, except where liability cannot lawfully be excluded.

18. Privacy and Cookies

The processing of personal information through our Site is governed by our Privacy Policy.

Our Site also uses cookies and similar technologies. Where required by applicable law, non-essential technologies are subject to your consent choices through the cookie controls available on the Site.

19. Website Availability and Errors

We make reasonable efforts to keep the Site available and the information displayed on it accurate.

However, temporary interruptions, technical errors or maintenance may occur.

If we identify an error relating to a product description, availability or price, we may correct it.

Where an error affects an order already placed, we will handle the matter in accordance with applicable consumer law and, where necessary, contact you.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, nothing in these Terms limits any mandatory rights or remedies available to consumers under Portuguese or European Union consumer protection law.

To the extent permitted by law, CAVE is not responsible for losses resulting solely from circumstances outside our reasonable control or from improper or unlawful use of the Site by the user.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal requirements.

The version applicable to a purchase will generally be the version in effect when the order was placed, except where applicable law requires otherwise.

The date of the latest update is displayed at the top of these Terms.

22. Consumer Complaints and Alternative Dispute Resolution

If you have a complaint concerning a product or order, please contact us first at:

caveclothingbrand@gmail.com

Consumers may also use the Portuguese Livro de Reclamações Eletrónico to submit a formal complaint.

Livro de Reclamações Eletrónico

Consumers may also have access to an authorised Consumer Alternative Dispute Resolution (ADR/RAL) entity. Information about the competent consumer arbitration centres is available through the Portuguese consumer authorities. Portugal currently has authorised Consumer Arbitration Centres for mediation, conciliation and arbitration of consumer disputes.

 

The former European Commission Online Dispute Resolution (ODR) Platform should not be included as an active dispute-resolution link, as that platform was discontinued on 20 July 2025.

23. Governing Law

These Terms are governed by Portuguese law, without prejudice to any mandatory consumer protection rights that may apply under the law of the consumer's country of residence.

Any dispute will be handled by the competent courts or consumer dispute resolution bodies in accordance with applicable law.

24. Contact Information

For questions regarding these Terms, orders or CAVE's Services, please contact:

CAVE
Operated by: Diogo Filipe Lourenço dos Santos Machado, trading as CAVE
NIF: 268167338
Address: Rua António Barbosa, Paços de Ferreira
Email: caveclothingbrand@gmail.com
Portugal