SHIPPING POLICY

Last updated: 10 September 2026

Thank you for shopping with CAVE. We carefully prepare every order before it makes its way to you.

Order Processing & Production

After payment confirmation, orders are normally processed within 1–2 business days.

Some CAVE products are printed or produced after your order is placed. Once your order has been processed, production will begin before the item is prepared for shipment.

Processing and production times do not include weekends or public holidays.

Estimated Delivery Times

Once your order has been processed and produced, the estimated total delivery timeframe is generally:

Portugal: up to 10 business days
European Union: up to 10 business days

These are estimated timeframes and may vary depending on the destination, production requirements, carrier availability, public holidays or other circumstances outside our reasonable control.

If a different estimated delivery timeframe applies to a particular product or destination, this will be communicated where applicable.

Azores and Madeira

Orders shipped to the Azores and Madeira may take longer to arrive due to transport connections and carrier availability.

Please allow additional time for deliveries to the Portuguese islands.

Shipping Costs

Applicable shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order and shipping method available.

Order Tracking

Once your order has been shipped, you will normally receive a shipping confirmation email containing a tracking number or tracking link, where tracking is available for the selected shipping method.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible at caveclothingbrand@gmail.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered production, fulfilment or shipping.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us so that we can determine the available options for reshipment.

Additional shipping costs may apply where permitted by law and where the failed delivery resulted from incorrect information provided by the customer.

Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances such as carrier delays, periods of high demand, public holidays, weather conditions or other logistical disruptions.

If your order has not arrived within the expected timeframe, please contact us at caveclothingbrand@gmail.com with your order number and we will help investigate the status of your shipment.

Nothing in this Shipping Policy affects your statutory consumer rights regarding delivery.

Lost or Damaged Orders

If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible at caveclothingbrand@gmail.com.

Please include your order number and, in the case of damaged items, photographs of the package and product where possible.

We will review the situation and provide the appropriate solution in accordance with your applicable consumer rights.

Contact

For questions regarding shipping or delivery, please contact:

CAVE
Email: caveclothingbrand@gmail.com
Portugal